Privacy policy

This policy applies to homelift.co.za ("Homelift", "we", "us"), a service for home lifts, stair lifts and wheelchair and platform lifts for houses across South Africa. The terms of use cover the rest.

We look after the personal information you give us through this website or over the phone.

The quote form asks you for:

• your name, phone number and email address;
• the suburb and city where the home is; and
• a few words, in your own style, about the home and who the lift is for.

We don't ask for medical information or a diagnosis, and we ask you not to put any in the form. As with most websites, the companies that host and protect the site can also see technical details such as your IP address, browser type, visit time and error logs.

We use your details to:

• receive your request and work out which area you are in;
• call you back to talk through your home and what you need;
• pass your request to an installer who may quote, where you want to go ahead;
• follow up about your request afterwards, and not for marketing; and
• stop spam and abuse, and check the service is working.

We share your details only with the people and providers needed to handle your request, such as the installers who may quote, the service providers that host this site and handle email, and where the law requires.

The installers who get your request see only what they need: your name, phone number, area and what you told us about the home. We don't sell your details, and we don't hand them to a long list of companies who all phone you. We never publish what you send.

We keep your details only as long as we need them to handle your request and to meet legal duties.

The form is sent over an encrypted connection. No website or storage system is completely secure, but we take reasonable steps to look after what you send.

We use Google Tag Manager and Google Analytics to see which pages get read and whether a request was sent. Google may set cookies or similar identifiers and may process the data outside South Africa. Your browser settings let you block or delete cookies.

The Protection of Personal Information Act gives you these rights:

• to ask whether we hold personal information about you;
• to see it;
• to have anything wrong or incomplete corrected;
• to ask for it to be deleted, or for us to stop using it, where the law allows;
• to object to the way we use it;
• to withdraw your consent where we rely on it; and
• to complain to the Information Regulator, South Africa's data protection authority.

We may need to confirm who you are before acting on a request, and some information must be kept where the law requires it.

For any privacy request, call 060 086 9889 and say it is about personal information you sent through homelift.co.za.

If this policy changes, the new version goes on this page with its date.

Last updated: 14 November 2026.